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Authentication and the Link Resolver are managed by the National Authentication and Link Resolver Operational Management Group [NALROM]. This group has replaced NARAG and NLRAG. It reports to the LKSL-NICE Liaison Group.

Its purpose is:

Its roles and responsibilities are to:

  • Monitor usage and usability of the authentication and link resolver systems, in terms of end-user and LKS managers’ requirements, administrator functionality, and resource funders’ and suppliers’ expectations
  • Raise suggestions for improvements to system delivery, helping to prioritise these and making recommendations to NICE and HEE LKSL via the LKSL NICE Liaison Group, and/or to the suppliers as appropriate
  • Develop policies, guidelines and recommendations including on such matters as eligibility and national link resolver collections
  • Disseminate information received from NICE and system suppliers to local administrators
  • Drive implementation and support changes required by NICE, HEE LKSL and system suppliers
  • Consider the impact of changes to these systems on library service delivery, local administrators and end users, and support local library services where changes occur
  • Ensure that suitable training and support is available to local administrators, and that all training and support channels are clearly communicated
  • Facilitate the recruitment and training of local administrators
  • Consider technical issues and escalate queries from local administrators as appropriate
  • Conduct system testing and consider system improvements as required
  • Monitor emerging technologies or other developments which might impact on operation of the systems

For further information, please contact your regional administrator.

  Page Updated 14 May 2018